Frage
Antwort
Lösung
am 26.01.2022 15:20
Hi,
This is my last effort to resolve my problem since my contract has finally ended. I have a 1000mb cable plan in Berlin and usually delivers 70% of the promissed download speed and 10% of the upload speed promissed wath makes my worklife almost impossible.
I tryed talking to the community members to solve this but no results until now. Is was even offered for the period from January 2021 to December 2021 a 50% credit of the monthly fee to my customer account but that never happened.
It is so frustrating paying almost 80 euros per month for the best plan Vodafone has for cable and have such a poor quality service and costumer support.
Can someone help me?
Fred
am 26.01.2022 15:32
am 28.01.2022 13:17
Hi Fred,
I'd like to take a look at the connection. Send me your customer data (name, address, customer number, birthday, current phone number) in a private message and then let me know here that you have sent the data.
Regards
Wallace
am 28.01.2022 16:59
Done.
TY
am 29.01.2022 11:13
I just sent again the correct information.
There was a mistake on the address name on the previous one.
am 31.01.2022 14:49
Hey Wallace,
Any news on a return after my last message?
I have sent you the requested info via PM.
Cheers,
Fred
am 01.02.2022 13:01
Hallo LydiaANDFred,
"Hi Fred,
I'd like to take a look at the connection. Send me your customer data (name, address, customer number, birthday, current phone number) in a private message and then let me know here that you have sent the data.
Regards Wallace"
Can you please send us the date of birth of the contract holder.
Best regards Fred
am 03.02.2022 14:18
All information was sent via PM as requested.
Looking forward for your reply.
Fred
am 07.02.2022 07:13
Hello LydiaANDFred,
the error here is a too high load on the upstreams. A ticket for this is also already open. My colleagues are working on relieving the load on the line.
Unfortunately, this is a process that takes quite a long time.
The work should be completed in Q2 2022.
Greetings Moni
am 07.02.2022 11:03
Hi Moni,
This same response was given to me 12 months ago.
So that means that more than 1 year ago I have not been recieving what I am buying from Vodafone.
Where can I follow progress of this fixing process?
This is so frustrating. Again, the best product from Vodafone but very poor service.
If I want to cancel my contract, what is the process for that? I AM PAYING 80 EUROS PER MONTH.
This is at least OUTRAGING!
Please MAKE SOMETHING TO FIX THIS.
Looking forward for a more acceptable response.
Fred