Internet red light keeps flashing

[Eraky]

Hello

I am a new customer for Vodafone cable. today I received the router and connected it.

The internet red line keeps flashing with no internet. I tried to reset the router, unplug the power, change the plug and check the wall data plug

. I still have no internet. i don't speak german so it's really hard to get a phone support.

Can you help me with this

[Claudia]

Hello Eraky,

does your Internet connection work in the meantime? If not, please send me a PM with the following details if you are a Vodafone Kabel Deutschland customer:

- your name

- the full address

- the customer number

- birth date of the contract owner

- the MAC address of the router

- a mobile number

Please answer here in this thread afterwards. If we have to send a technician he will need access to the house installation, can you grant him that? Please also inform us if there are symptoms in your household that might be linked to Covid-19.

Kind regards,

Claudia