Internet not working since this morning

[Bruno95]

Hello everyone,

Sorry for writing in English, I unfortunately do not speak German yet. I woke up this morning and my vodafone station signals there is no internet. The light is red and blinking. I tried to wait, to restart and reset the station, without success. Accessing the router via IP address, I found out that "DOCSIS is offline". Any suggestion to how to solve the issue? My quick internet search told me other people had similar issues and  technician was needed, but in most cases it was a failure in the installation, while my internet has worked perfectly for the past 5 months.

Thank you for the help in advance

[ERFD]

Hello Bruno95,

welcome to the community 🙂

I'm sorry that the connection is letting you down. We will be happy to take a look at your connection and the problem. Please send us the customer number, name including address and date of birth of the contract holder via private message.

Write here briefly when the data has been sent. Currently it takes a few days until we are back in the post 😞

Best regards Fred