Internet keeps disconnecting

[Zewar]

I apply for internet on 8/8/2021. it was connected on 26/8/2021. It works for 4 days in a good condition and now it has started to disconnect every 20 seconds. It took me 1h to write this post only. I'm living in Berlin / Charlottenburg

Note: I followed all the diagnoses mentioned on your help page and still having the same issue.

[Tina]

Hello und welcome in our community, Zewar.

For a closer look to your connection send me the following informations in a private message:

full name

date of birth

address

customer number

your phone number (for queries)

Please reply here when you have sent the private message.

Best regards

Tina

[Zewar · Accepted solution]

It seems because of the rain, now all ok. .thank you for replying.

[Tina]

Thanks for your feedback. I'll close your thread. Feel free to contact us if you need help (new thread).

Kind regards

Tina