Internet extremely slow

[SBB08]

Hello,

It has been very difficult for me with the internet connection being slow since last month. I have subscribed to the 500Mbps option with the Vodafone station for more than a year now, but since last month (Mar'22) the connecting has been terrible throughout the day. I only get a speed of about 30-40Mbps during working hours. Would you be kind to assist me with the issue? I have attached a screenshot of the speed test from Vodafone (between March and April) with this query.

I had never been able to get the highest speed of 500Mbps since I had subscribed (the typical speed was only between 250-300Mbps in regular times) and I never complained. But now, having a speed of less than 100Mbps is unacceptable. I request you to please look into this issue and guide me to a solution. Thank you.  

Speed test between 18 Mar and 14 Apr

[natas666]

call hotline 2 create a trouble-ticket !

[Martin59]

Hello SBB08,

which router do you use and in which state do you live?

Are your devices connected to the cable router via LAN or W-LAN?

Best regards, Martin

[SBB08]

Hello Martin,

I use the Vodafone station as my router and the device where I conducted the speed test (my laptop) is connected by WiFi. 

I'm currently located in Saxony. Thank you.

Best,

SBB08

[Martin59]

Hello SBB08,

please send me the name of the contract holder, the date of birth, the complete address and the customer number via PN .

After that, please leave a short info here.

Best regards, Martin

[SBB08]

Hello Martin,

As requested, I have sent you all the details. Thank you.

Best,

SBB

[Wallace]

Hi SBB08,

the line is completely clean. Can you please disable band steering from the router, assign separate SSIDs and then test both networks separately?

Regards

Wallace

[SBB08]

Hello Wallace,

As recommended, I have disabled band steering and made two SSIDs.

Please find the results of the speed test made between 20 Apr and 21 Apr below. I have run the test being connected to both the SSID separately and in no case I was able to obtain the 500Mbps that I have subscribed to. In fact, I had never achieved a speed of 500Mbps until now since 2020. Could this be something to do with the Vodafone station? Thanks for your time. 

Best,

SBB

[Martin59]

Hi SBB08,

that is not quite so easy to answer.

How many networks do you generally get displayed on your devices?

Of course, it would be perfect if you could perform a speed test via LAN.

Best regards, Martin

Best regards, Martin ^mlk