Hi Moni, yes, there is an appointment for tomorrow. However, I came to know that a technician had already come during last weeks and identified that a cable in the street is broken and should be replaced. My ticket was closed without him replacing the cable and therefore i got another ticket created. I see that a new technician visit is scheduled again. But if the root cause identified by the previous technician was fixed, the problem should be resolved. Not sure why it was not done. I am afraid now that the new technician comes and goes and closes the ticket again without actually resolving /fixing the issue.
