Internet connection is down frequently and unstable

[DilNar]

hi team,

Every day the internet (cable) is down many times a day (sometimes every 30 mins) and is very unstable. I am unable to get a solution from Vodafone for my problem. can you pl help me.

[BKhenloo]

Hallo,

leider kann ich nicht helfen. Doch habe ich das Selbe Problem.

Meist fällt das Internet vormittags aus und kommt dann irgendwann wieder. Aktuell kommt noch hinzu, dass wir nicht einmal 1/10 der Geschwindigkeit bekommen. 

[Martin59]

Hello DiNatr,

this really doesn't sound good.

I'd be happy to take a look at it in detail.

Can you please send me the name of the contract holder, the date of birth, the full address and the customer number via PN ?

After that, please leave a short info here, then I'll take a closer look.

Best regards, Martin

[DilNar]

hi Martin59

I have sent the details via PN. thanks in advance.

regards

[DilNar]

Hi Martin 

can you pl check tye details which i have sent via PN and let me know the solution.

thanks and regards

[ERFD]

Hello DilNar,

Martin has written you a PN on 16.06.22, 10:47 AM. Didn't you receive it?

Regards Fred

[DilNar]

No Fred i have not received any reply yet. Can you pl resend it. Thanks

BR

[Moni_GK]

Hey,

have a look at your mailbox here in the forum.

Greetings Moni

[DilNar]

Hi Moni

The PN inbox is empty and i have not received any message or reply still. Can you let me know the exact path where i can see tye answer/solution?

Thanks

[Moni_GK]

Hello,

unfortunately we do not see the PN from Martin.

But I have looked. There is an open ticket. Unfortunately, the technician has not yet reached you by phone.

Please send me a PN with a current mobile number.

Greetings Moni