Disturbance in Cable Internet
Aneth
Daten-Fan
Daten-Fan

Since Thursday 21.07.20222 I have no connection at all at my house. I even can't find my router/ wifi connection. I called the customer service line, went to the shop, finally got a customer care lady to pick up who was very nice but told me the technical team will call me in 2 days. 

So, I am approaching a week without internet and my ticket says there is a disturbance and ni need to send a technician and that they are working on it. But how much longer, this is very incovenient, a WEEK, really?

No call from the technical team and no update on the ticket status.

This just makes life miserable.

All my beighbors have no such problem. How much longer?

 

1 Antwort 1
Martin59
Moderator:in
Moderator:in

Hello Aneth,

that is really a long time.

Please send me the name of the contract holder, their date of birth, full address and customer number via PN. 

After that, please leave a short info here and I'll be happy to take a look.

 

Best regards, Martin

Bewertet hilfreiche Beiträge mit Likes!