Constant packet loss and disconnects

[harrijc3]

We have a Frtiz!Box 6660 and have been having connection issues for what seems like months now.  The last month has been extremely bad and I started using PingPlotter again to check the connection.  Every website or IP address I try has significant packet loss.  It does not matter which device I use or if the connection is wireless or wired.  I am constantly disconnected from the wifi throughout the day and it is the the point where it is almost unusable.  What is happening here?

[Menne99]

du hast schon PL in deinem Netzwerk, suche erst mal diesen , alles abstecken , Wlan aus machen , dann nach und nach wieder alles in Betrieb nehmen und gucken welches Gerät den Loss macht!

[harrijc3]

I unplugged everything and then connected a single device and still had packet loss.  I tried 3 devices in total and all were showing packet loss.  I even tried the other coaxial plug in the bedroom, but still nothing improved.

[RobertP]

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@harrijc3  schrieb:

I unplugged everything and then connected a single device and still had packet loss.

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did you also try a new network cable to connect your device to the Fritzbox?

and are you connected directly with the Fritzbox?

paket loss starts in your network

[harrijc3]

I tried 3 different network cables directly to the fritzbox and also tried 2 separate devices with the wifi disabled, but still no improvement.  Sometimes I show no packet loss at the router, but there is always packet loss on multiple hops.  Today I was disconnected around 5-6 times per hour.  The service is nearly unusable in this way.

[RobertP]

then try to contact support and let them exchange the Fritzbox