Connection Malfunction in Network (Munich)

[FBoshe]

Hello,

Sorry for my English, but I am moving into a new apartment in Munich and bought the Vodafone 100 Mbps product.

I stayed over the apartment for the weekend, everything worked fine. This morning I received an SMS saying my connection is causing a malfunction on the Network and that a serviceman will set an appoitment to fix it.

Question 1: What does this mean? When my Internet really worked fine over the weekend

Question 2: As an expat, new to Munich, My German is not convresation level yet, is it possible, in any way to get servicemen that i can have simple dialogue with?

I would appreciate any insights

[reneromann]

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@FBoshe  schrieb:

Question 1: What does this mean? When my Internet really worked fine over the weekend

The connection values are checked at the main network - if they're out of the normal, a technician will be sent out to rectify the situation.

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@FBoshe  schrieb:

Question 2: As an expat, new to Munich, My German is not convresation level yet, is it possible, in any way to get servicemen that i can have simple dialogue with?

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It would be better if you can ask someone with a better level of German to help you as the technician may not speak a sufficient level of English.

[FBoshe]

Thank you! I understand the first part. They called me, while I was on a work call (so I could not pick up). I tried calling them back (3 times), but they did not pick up :(. 

This number (0172 1212) does not work for me either (my SIM card is not Vodafone). So I am stuck now. 

[pRo-Marco]

Hi FBoshe,

they will try to reach you again. No worries

Kind regards

Marco