Cable internet not working at all

[AQ123]

It seems like there is a total failure of VF cable network in my area since a couple of days. The red light on the modem keeps blinking, even though I've tried disconnecting the power many times. Eventually I tried raising a report with VF and it seems like they already know that there is a total grid failure in my area, so no connection at all! Unfortunately VF hasn't provided any timeline for fixing the issue, and all the cable maintenance announcements I see for Berlin were already "successfully completed" today.

Is some moderate able to provide more insight and timeline? I received three issue ticket numbers from VF:

XXX

Edit:  @AQ123 Ticket number removed.

[AQ123]

@ERFD is a moderator able to help here? Still no connection and it's been over 3 days now!

[Martin59]

Hello AQ123,

Your data was still available, so I was able to get an overview directly.

The reason for the malfunction is a return path interferer. The technicians were already able to narrow down the interference signal to one line, now they are looking for the object from which the signal originates.

Further appointments are also scheduled for Monday so that the fault can be rectified.

Best regards, Martin

[AQ123]

@Martin59 it's been over a week now and still no connection. This is not the first time this is happening. Earlier this year, I had snail speed internal for almost 2 months. Could you please pm me the process for extraordinary termination of the contract because of VF being unable to deliver the promised services? Unless VF has some great offer for me (like giving me a free homepot wireless connection as a back up, I'd much rather change the internet provider than go through all this hassle with VF.

[Stephan]

Hi AQ123,

I'll send you am pm, to discuss further details.

Regards

Stephan

[Nancy]

Hello AQ123,

the ticket has been closed. I have credited you with 50% of your September base fee.   

Best regards
Nancy