Cable internet not working after activation

[ijgl87]

Kundennummer: XXXXXXXXX

Vertragsnummer: XXXXXXXXX

Good day, 

I started an internet cable contract in Flinstbach, Bayern, Germany, but the router doesnt connect to internet after installation and  using the activation code in the letter I received (Power/Cable light flashing green without change). I have followed all online troubleshooting with no success and kindly request assistance.

Yours truly,

Edit: @ijgl87 Personal information removed. Best regards Kurtler

[natas666]

there is no official support in the community since half a year or something like that.

so u will have 2 contact the support otherwise.

if connected correctly, a technician has 2 come 2 your house!

the router has no signal

[Kurtler]

Since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via Facebook or Twitter.

Best regards Kurt