internet disconnection for 2 weeks

[hahahlll]

hello.

my internet is disconnected from last monday. and today is already Thursday.

I called vodafone service and they alwasys says there is a huge problem in my area (Erlangen)

soon it will be 2 weeks without internet. is it normal? I don't understand at all.

[MariaK]

Hello hahahlll,

Our customer support can take a look at it.

To do this, we need personal information from you.

Please contact us via one of the following channels:

Facebook service page at www.facebook.com/vodafoneDEservice

Twitter service page at www.vod.af/vfservice

Or via WhatsApp chat on 0172 1217212

Network Assistant: https://vod.af/DerNetzAssistentHilft1

Thank you.

[hahahlll]

hello, thanks for your answer.

but I already submitted ticket

(TA0000016832206)

however it is never solved so far.

It is totally ridiculous. you know, this is 21century.

no one can imagine that 2weeks without internet at home.

how long should I wait more???