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Frage

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Antwort

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Lösung

Not avaiable internet - DOCSIS offline
PDM
Daten-Fan
Daten-Fan

First of all, I'm afraid that couldn't speak German language because I'm foreigner who living in Bad Soden(ZIP 65812)

Today, I followed guide line and installed rauter without any problem. 

Unfortunately there is no internet connection. this maybe due to DOCSIS offline signal as attached.

Internet/WIFI/Power signal always shows white light without blinking.

I suspected the DSL would be root-cause in this problem.

could you please check my status and let me know how to solve this problem?

 

  • Which contract do you have?  (e.g. Internet + Telephone 100)  Giga Home 100 Cable  
  • Which modem/router do you use? (e.g. Hitron) Vodafone Station   
  • Are you using a rental device from us or do you have your own device?  : Rental device   
  • What error occurs?  : No Internet (DOCSIS offline)
  • How  is your device connected to the modem ? : LAN/WLAN 
  • Which browser do you normally use?  : Chrome  
  • Which operating system do you have on your computer?  : Windows 10  
  • Start  and period of disruption  : since 21st June (Continually)
  • 1_DOCSIS Offline.png2_Downstream.png3_Upstream.png
1 Akzeptierte Lösung

Akzeptierte Lösungen
RobertP
Giga-Genie
Giga-Genie

perform a factory reset:  press and hold reset for 20 seconds

Lösung in ursprünglichem Beitrag anzeigen

1 Antwort 1
RobertP
Giga-Genie
Giga-Genie

perform a factory reset:  press and hold reset for 20 seconds