1

Frage

2

Antwort

3

Lösung

Fritzbox connected but no internet
BrunOr
Smart-Analyzer
Smart-Analyzer

Hello,

I have an issue since this afternoon, my connection doesn't work. 
My router is a Fritzbox 7530, it is connected on the router but on my devices "no internet connection". I tried to reboot the router but nothing changed.
Could you check my line ? 

I can give you my Kunden Nr.

 

Hallo,
Ich habe seit heute Nachmittag ein Problem, meine Verbindung funktioniert nicht. 
Mein Router ist eine Fritzbox 7530, sie ist mit dem Router verbunden, aber auf meinen Geräten steht "keine Internetverbindung". Ich habe versucht, den Router neu zu starten, aber es hat sich nichts geändert.
Könnten Sie meine Leitung überprüfen? 
Ich kann Ihnen meine Kunden Nr. geben.

 

Edit: @BrunOr  Your contribution is now on the DSL board. Please do not post new ones on the same topic.

6 Antworten 6
HausHelene
Giga-Genie
Giga-Genie

You are in the wrong section.

You posted in section "cable" but your internet type is "DSL

Hi, 

Sorry about that, I tried to post my request in the DSL section but it has been deleted.

Can you still help here or close this request so I can open another one in DSL section ? 
I just need someone to test my line. I tried to call the customer support but nobody speak English. Best regards 

 

 

I have been to 3 store Vodafone this morning but nobody was able to help. Could you please check my line or something ? 
best regards

DanyG
Ex-Moderator:in
Ex-Moderator:in

Hi BrunOr,

 

I'm sorry that your DSL connection doesn't work. Let's have a closer look at it. Please send me a private message with your customer number and customer password (alternatively name, addresse and birth date of the contract owner).

 

BR,

Dany

 Bewertet hilfreiche Beiträge mit Likes und Sternen!
 Unaufgeforderte PNs werden nicht beantwortet - Bitte erstellt einen Thread. Die Community hilft!
BrunOr
Smart-Analyzer
Smart-Analyzer

Hi, 

It is working now, I tried to unplug the network cable in addition to the power cable. 
I hope it last. 
Anyway, sorry again for not speaking German properly, it's too bad Vodafone don't have a customer support in english for such a big cie. 
Best regards

DanyG
Ex-Moderator:in
Ex-Moderator:in

Hi BrunOr,

 

nice to hear that it's working now. If there are problems again, just contact us here. We can help in English, too. Smiley (zwinkernd)

 

BR,

Dany

 Bewertet hilfreiche Beiträge mit Likes und Sternen!
 Unaufgeforderte PNs werden nicht beantwortet - Bitte erstellt einen Thread. Die Community hilft!