Hi all. I have an EasyBox 804 and DSL cable. I moved into my flat about 3 months ago and had no Internet issues until last week. Everyday for the past 5 days, my router would lose Internet connection. It starts as a disconnection every hour or so. It happened once yesterday and once today. I would then reboot my router. The disconnection lasted a few minutes each time, but it lasted 1 hour this morning. This morning, I was able to reset my router. Since I am an online student during this quarantine, this is very stressful. Does resetting my router solve a problem like this, or will this continue tomorrow or after a short period of time? I'm not quite sure where the problem lies right now.I have tried to call the hotline, but the calls kept being canceled and I do not speak German. I have gone into a store, but the service members were rude and dismissive. I was told that they could not do anything, to go to the large store at Jungfernstieg, to come back the next day and ask for another employee, basically to stop bothering them for service. Only one other service member was friendly and translated the hotline menu for me. Thank you!
