Appointment with technician

[Andrii_S]

Hello everyone,

I placed an order to set up home internet more than 1 months ago and still don't have it.

Now finally I received an invitation to appointment with technician on a day which is not suitable for me.

I tried to call customer service and ask to reschedule to another day but they either don't pick up or don't speak English or promise to call back and never actually call back.

And the link provided in an email where I can change appointment time is broken.

Worst experience in my life.

If someone from Vodafone team reads this, please help me.

Best regards,

Andrii

[Andre]

Hey Andrii_S,

I'm sorry to hear that you made such an unpleasant expirience with our service 😞
Sadly there is no dedicated english hotline for dsl customers.

Most agents should be able to handle a call in english.

Rescheduling the initial appointment is only possible till 3 workingdays before the appointment.

Feel free to send me a private message with your customernumber/Password.
Therefore click on my name / avatar -> then the big red button on the right side "sende eine private Nachricht".
Do you have a concrete date in mind for the new appointment?

Cheers,

Andre