Sim Card Not Delivered

[Emred]

Hello,

I applied for the CallYa sim card in 4th of October and still not received it.

A week ago I had an e-mail saying that it will be delivered in 2 days but it never delivered.

I don't think there is a problem with my letterbox because I can receive other mails flawlessly.

Could you help me to solve the problem?

I need a sim card. Thanks.

[NeNa]

Hello @Emred,

I will gladly check what I can do for you.

Please send me a PN with the following information:

• Call number of the new CallYa card
• E-mail address which you have entered during the order process
• Your German address

Kind regards, NeNa

[bassemlawendy]

I have the same issue ... also there no way to track the new SIM and no one could support me with such info!!

[Torsten]

There is no tracking when sending SIM cards, as this is done by standard letter.

@bassemlawendy In your own thread you have already been asked by a mod to send your data via PM. Have you already done that?

[bassemlawendy]

@Torsten 
Yes, and no reply yet

[Emred · Accepted solution]

Before seeing your answer, I bought a sim-card from the grocery shop thank you.

[HeikeF]

Hi Emred,

ok, thx for your answer. 🙂

Can I close this thread now?

Kind regards

Heike

[Emred]

Sure.

[HeikeF]

Hi Emred,

thank you for your quick answer. 🙂

Since the concern is resolved I'll close here.

Have a nice day and best regards

Heike