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Antwort

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Lösung

OnlineID Incorrect
DC4
Daten-Fan
Daten-Fan

Hello,

I recently signed up for the CallYa Digital Prepaid Karte online. Unfortunately, I used a shortened version of my first name and it does not match my full first name on my passport. The OnlineID team could not process the ID request with this mismatch.

I cannot find a way to change the order data I submitted. What next steps should I take? I do not want to sign up for a second time and be charged twice. Any help would be great since I still would like to get the CallYa Digital plan.

Thank You.

1 Antwort 1
Mav1976
SuperUser
SuperUser

Hi @DC4,

You won't be charged twice because the identity process failed. 

You have to write your personal data like written in your passport.