Frage
Antwort
Lösung
am 19.10.2022 08:36
Hello,
I am a Vodafone prepaid tarif customer. I have changed my address before 2 days from my Vodafone profile.
I want to buy a new simcard for my kid and activate it without identification process because i am a already customer of Vodafone.
When ever i try to proceed i am getting notification like "We couldn't recognize you as an existing customer"
If I use my old address, it recognizes me without any problems.
What can i do for this? It looks the data is not up-to-date in system.