Frage
Antwort
Lösung
am 01.07.2024 14:37
Dear team,
I'd like to officially request the change of personal details on my sim card that has been registered to my ex. The transfer form is signed and ready, would like to know the next steps, thanks.
am 01.07.2024 14:39
Seit 08/22 Ist ist dies ein reines Kunden helfen Kunden Forum.
Du musst dich an die offiziellen Kontaktstellen wenden.
https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/m-p/1912292#M10954
am 01.07.2024 18:14
Hi @amyth05,
You can send this form (I guess your mean InfoDok 251) via the contact form or via Callya WhatsApp/SMS Chat (daily between 7:30 - 22:00).
You'll start with TOBi, the AI, but don't worry. After some common questions you answer, ask persistent to forward to a VF staff. You will ask twice or three time maybe till TOBi forward you to a staff.