Change of ownership - prepaid sim
amyth05
Rookie
Rookie

Dear team,

I'd like to officially request the change of personal details on my sim card that has been registered to my ex. The transfer form is signed and ready, would like to know the next steps, thanks.

2 Antworten 2
andreasabaad
SuperUser
SuperUser

Seit 08/22 Ist ist dies ein reines Kunden helfen Kunden Forum. 

Du musst dich an die offiziellen Kontaktstellen wenden.

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/m-p/1912292#M10954

Mav1976
SuperUser
SuperUser

Hi @amyth05,

 

You can send this form (I guess your mean InfoDok 251) via the contact form or via Callya WhatsApp/SMS Chat (daily between 7:30 - 22:00).


You'll start with TOBi, the AI, but don't worry. After some common questions you answer, ask persistent to forward to a VF staff. You will ask twice or three time maybe till TOBi forward you to a staff.