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am 20.04.2024 11:14
I have confirmed the change from prepaid tarif to two-year one a couple of weeks ago.
I still have no information in my profile about it. Moreover, my app runs into an error when I try to login.
Yesterday the internet on my phone stopped working. Today I got the sms ghat the tarif is closed.
I need the internet on my telephone and information what's going on with my profile!
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20.04.2024 11:25 - bearbeitet 20.04.2024 11:26
Hi @Alisa1,
The change from CallYa into a term mobile phone contract back is possible about that process only.
I recommend the service phone number.
Did you run this process?
Otherwise you should ask a VF staff preferable about the WhatsApp/SMS chat. Use the CallYa WhatsApp chat. Callya WhatsApp/SMS Chat
(between 7:30 - 22 daily).
You'll start with TOBi, the AI, but don't worry. After some common questions you answer, ask persistent to forward to a VF staff. You will ask twice or three time maybe till TOBi forward you to a staff. 👍
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