question about a withdrawn from bank account

[Ashtarayeh]

Dear costumer service,

Last month, an amount of money was taken from my bank account with a new consumer number and I do not know why it was taken because the costumer number is totally new for me.

I am grateful if you can inform me how I can send the information of the withdrawn (with costumer number) for further investigation.

Best regards,

Mohammed Ashtarayeh

[Jens-K]

Hi Ashtarayeh,

If you have specific questions about your contract or your bills, customer service will help you.

You can reach them, for example, via Messenger or private message on our social media service channels:

• WhatsApp: 0172 1217212
• Facebook: https://vod.af/FB-Service
• Twitter: https://vod.af/vfservice

Regards,

Jens