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Frage

2

Antwort

3

Lösung

Wrong invoice amount
r01
Daten-Fan
Daten-Fan

My invoice amount is higher than my contract summary.

I opted out for trade-in program and due to this, my contract summary is like 24.99 for 1-12 months and 44.99 for 12-24 months, but my invoice amount is higher than this for the first 3 months. When I went to the vodafone shop last month, they told me the trade-in bonus is not yet taken into account, wait a month and it should be fixed. My invoices are like:

  • 97 EUR for first month, 40 EUR for connection charges should be fine, what other charges am I paying I am not sure
  • 45.16 for January
  • 50 for February

I am not even using the 15 GB data I have every month. And the Tobi is the most useless piece of software I have ever used in my life.

Please suggest me how to proceed with this issue? I couldn't find any english speaking support/contact in the website.

1 Antwort 1
Peter_Co
Giga-Genie
Giga-Genie

English support is not guaranteed with German being the contractual language. You might get lucky via WhatsApp:

 

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/td-p/1912292