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Antwort

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Lösung

Vodafone Giga cube contract cancellation
Niraj
Smart-Analyzer
Smart-Analyzer

Dear Vodafone,

In May 2020, I got the giga-cube contract by going to shop. Within 7 days after, I cancelled the contract returning hardware at the shop. I have confirmation copy of the contract cancellation as well.
But now its October end and still the contract is not got cancelled. Vodafone is continuously charging me for the same.
I went to the shop many times in this period but they always say, we will check the problem and call you back.
I even called customer care and they are saying go to the shop, which is not helping at all.
To this date, the contract is not canceled at all and I am getting charged for the same.
Could you please help me in getting this resolved?

My Customer number. ***

 

Edit: Customer number deleted and thread moved to right board. Lars

 

5 Antworten 5
HeikeF
Moderator:in
Moderator:in

Hi Niraj,

 

I´m very sorry about that. 😞

 

Please send us a personal note with the number or the customer-ID of the GigaCube.

 

Kind regards

 

Heike

 

 

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Niraj
Smart-Analyzer
Smart-Analyzer

Hello Heike,
I have sent you the details in a private message.
I will be glad if you do it on priority.

HeikeF
Moderator:in
Moderator:in

Hallo Niraj,

 

I answered you today.

 

Sorry for the late reply 😞

 

Best regards

 

Heike

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Niraj
Smart-Analyzer
Smart-Analyzer

Hello Heike
Returning a refund in part is not the answer.
I need a full refund.

HeikeF
Moderator:in
Moderator:in

Hi Niraj,

 

I have already explained the reasons why I cannot reimburse you. Unfortunately, further inquiries here do not lead to any other result.

 

Best regards

 

Heike

 

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