Vertragskündigung

[Pelegrin]

I would like to check the possibility of canceling my contract with Vodafone. Now that it's supposed to be easier to proceed with canceling in some cases (it applies to my case).

thks

[HeikeF]

Hi Pelegrin,

what a shame that you are thinking about quitting. 😞 

What can I do to make you change your mind?

You can cancel your contract directly in the MyVodafone app or contact us directly here .

Best regards

Heike

[Pelegrin]

there's no way back. 

I'm wondering if the contract can be canceled in February by filling up the form on my Vodafone Panel (my contract ends in August).

I don't want to wait until August.

thank you,

[Torsten]

You have to wait for the minimum contract period of 24 months, you cannot cancel a mobile phone contract beforehand.

[Pelegrin]

"What’s changing with internet and phone contracts in Germany?

As of December 1, 2021, an amendment to Germany’s Telecommunications Act came into effect. Among other things, the change significantly strengthens the rights of consumers when concluding new contracts for internet, fixed telephone lines, and mobile phones. "

"While the one-month notice period is definitely an improvement, note that it only applies to renewed contracts."

https://www.iamexpat.de/expat-info/german-expat-news/internet-and-phone-contracts-germany-are-now-ea...

[HeikeF]

Hi Pelegrin,

this is about contracts for which the minimum term has already expired.

Is that the case with you?

Best regards

Heike

[Pelegrin]

Yes, that's the case. 
2 years of the contract completed, plus 1 and a half since the contract was renewed.

[HeikeF]

Hi Pelegrin,

what have you already done so far?

For example, have you already contacted us via WhatsApp (messenger or SMS) on 0172 1217212?

Best regards

Heike

[Pelegrin]

So far?

I'm here with you on this topic, I was going for the cancelation on WhatsApp but I thought that maybe my contract could be canceled in August.

Therefore I decided to first confirm first that it can be canceled by February.

Waiting for confirmation of how to cancel in the way that I intend to.

thanks 😃

[Torsten]

If you actively extended the contract a year and a half ago, e.g. with a new smartphone or a tariff change, this was accompanied by a new minimum contract period of 24 months. Then you cannot terminate prematurely, but only at the regular end of the contract and must continue to pay for this period.