Dear Vodafone Team,
Could you please guide me through the steps to cancel my existing contract? I contacted the helpline in April 2021 and I was told to call them back in November. My contract ends in November 2021.
Yesterday, I called the helpline again, and now they said I should cancel my service online which I did, however, I still need to pay for my service until November 2022 (called cancellation period). The sad thing is, I could not use the GigaCube due to high delays and poor performance. I have called several times for the performance but never improved.
So now, I paid for a service that I can not use for the entire contract duration. And now I have to pay for it during the cancellation period. I am misinformed twice about the cancellation policy. (1) In April 2021, they did not cancel my service (2) As of yesterday, I have to wait for another year for the service to end.
You can also look at my usage, it is very clear that the line is not being used. I feel being penalized for being Vodaphone customer. I have spent more time talking to the support line, ( writing emails like this one ) THAN actually using the service over the last 2 years. This is not fair. I have completed my contractual agreement, PLEASE cancel my service effective immediately. Please send me an email confirming the cancellation effective immediately.
I look for a positive response and best regards,
Selcuk
