Phone Cancellation (English Speaker)

[Millief20]

Hello,

I ordered a phone and contract in the Black Friday Sale, the order was canceled however I had payments taken from my account. I would like a refund and for the payments to stop please.

A German colleague of mine called customer services for me over a week ago and they confirmed that the order had been canceled and that I would receive a refund, however I still haven't had it. 

Please can someone look into this for me?

*** @Millief20, thread moved from feedback board to mobile board! ***

[Michi]

Hi @Millief20 ,

I am sorry that there are difficulties with your contract.

Did you withdraw from the contract or why was it terminated / canceled?

The best thing is to send me a private message with your customer data. Then I'll take a look and give you feedback.

Best regards

Michi