Neuer Mobilfunkvertrag

[JessKate]

I just tried to call Vodafone and speak German with the operator, but she hung up on me because apparently my German wasn't good enough, so now I am just going to do this in English. 

I placed an order for a new simcard. When I placed the order it was for 29.99 per month. When I received my order confirmation it was 39.99. I already have Vodafone cable and my husband has a Vodafone mobile phone contract. I have been with Vodafone as well for the past two years on a contract. 

If the original order of 29.99 per month cannot be honoured, then I would like to cancel the whole order.

Kind regards,

Jessica 

[BerndD]

Hey Jessica,

we'd like to take a closer look at what didn't work out.

Please send me the affected customer numbers by PN.

You will receive an answer as soon as possible.

Kind regards

Bernd

[JessKate]

Hi Bernd, 

Thank you for your message.

I just have an order number for my new order: xxx. 

Also, how can I send a PM, or is this it?
Kind regards,

Jessica

[BerndD]

Hey Jessica,

please do not write your personal data publicly. Anyone can read that.

Please send me the data by private message. Click on my name above and than 'Sende eine private Nachricht' on the right side.

Kind regards

Bernd

[JessKate]

Hi Bernd, 

That is not an available option for me to send you a private message. Please see my screenshot.

Kind regards,

Jessica

[ttwa2011]

@JessKate 

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@BerndD  schrieb:

Click on my name above and than 'Sende eine private Nachricht' on the right side.

You didn't click his name/profile first. First click on his name/profile. Then you will find everything as explained by Bernd. Alternatively, you can click here directly. 

[JessKate]

@ttwa2011 Thank you!

[JessKate]

Bernd is not writing back to me, could someone else please help me with this! I will need to cancel my contract soon if it is not sorted out. 

[Torsten]

You have to be patient, the mods are not here 24/7, because here is primarily a customer-help-customer forum. It can take a few days for you to get an answer.

[JessKate]

@Torsten Thanks for your message, but Bernd read my two PMs on Wednesday and Thursday last week and did not reply. Time is ticking if I need to cancel my contract within the acceptable period.