Mobile phone delivery delayed without any notification

[FS06]

On 29.09.2021, I ordered an iPhone 13 Pro Max 512GB Silver through Vodafone without a contract. The main reason I preferred Vodafone to order my device was the shipment date of 01.10.2021 so that I could get my device as soon as possible. It is said in the confirmation e-mail that if there is a delay, I would get notified again. This morning, however, when I checked the order status page, I saw that the delivery date has changed to KW42 and I have not received any notification about it! I do not have time to wait until KW42 to get my phone, as I already made an appointment with a customer to sell my old phone, therefore I would like to get my phone on the initially promised date. Interestingly, when I check the Vodafone website to get the same phone again, the shipment date is again displayed as 01.10.2021 (see the screenshot)! I would like this problem to be fixed and also know about the cancellation options - if the shipment could not be made in the promised timeframe.  

Best,

[Su]

Hi FS06,

I´m sorry you have to wait.

We´ll get deliverys of Apple iPhone 13 Pro Max 512GB silver in the next weeks.

It´s not possible to bring forward your order.

We could change your order to another colour so you´ll get your new iPhone in a few days.

What do you think about this solution?

Greetz

Su

[FS06]

Hi Su,

Thank you for your quick answer. In this case, I would like to, unfortunately, cancel the order. But I do not see any button on the order details page. How can I do that? 

[Su]

Really sorry to read this, FS06.

Please DM me, I´ll check this for you.

For that I need your first and last name, your address, your date of birth and the "Auftragsnummer" or "SAP-Nummer".

And, FS06, are you sure you will get this smartphone earlier anywhere?

As I know the devices are sold out everywhere?

Best wishes

Su

[FS06]

Hi Su,

I will forward my details via PM to you shortly. I already managed to book one from Apple Store, which is scheduled for pick-up at the store today. Therefore, I would like to proceed with the cancellation.

[Sandra-K]

Hello,

what a pity that you don't want the iPhone now.

I can check if the shipment has already been made or cancel the order directly.

Please send me a PN  with your Vodafone number and your customer password.

Best regards,

Sandra