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Frage

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Antwort

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Lösung

I can't add my mobile contract to MeinVodafone
yvha
Smart-Analyzer
Smart-Analyzer

Hi,

I can't speak German so I wasn't able to reach out to the customer service.

I have my vodafone account with my cable contract and now I'm trying to add my mobile contract to track the mobile network usage in MeinVodafone. 
I was asked to enter customer password, which looks like I set in the process of signing up a contract, but unfortunately I do not remember and I've been locked for 24 hours for security reason.

Could you help me to add my mobile contract to my existing account? 

 

EDIT: @yvha Board edited

2 Antworten 2
Gr3g
Giga-Genie
Giga-Genie

You can create a new customer password using the following form:

https://www.vodafone.de/infofaxe/265.pdf
Send the completed form to written support via:

https://forum.vodafone.de/t5/Vodafone-News/Euer-Kontakt-zu-Vodafone/m-p/1912292

 

oz4
Daten-Fan
Daten-Fan

I wonder how difficult it is to change a password with just a phone number in the digital age without mailing anything. 

 

Create/change a new password...
1- To receive a PIN, enter your phone number.
2- Enter the PIN in the designated textbox and hit "continue."
3- You will receive a link to change your password via email.