Need help linking my new CallYa eSIM to my existing MeinVodafone account

[afu]

Hi everyone,

I just successfully ported my phone number from O2 to Vodafone CallYa (eSIM). The eSIM is working perfectly on my phone.
However, I cannot see this new number in my existing MeinVodafone online account (it only shows my old number). Could a moderator please help me link this new CallYa contract to my current account profile?
Thank you!

[ttwa2011]

Hi @afu  ! 

You add the Callya Sim card to "Mein Vodafone" here using your phone number and your customer password.

This customer password was either set by you personally during the order process or can be found in one of the emails you received.

Tip: You can also manage your Callya plan  via the "Mein Vodafone" smartphone app without needing additional login credentials or having to add the account beforehand. To do this, simply launch the app once while connected to the mobile network (with Wi-Fi disabled) or log in via SMS code).

[afu]

Hi @ttwa2011,

Thank you for your fast reply!

Actually, I tried what you suggested, but here are the issues I'm facing:

1. Account Linking Issue: When I logged into the "Mein Vodafone" web portal and tried to add this new CallYa number using the phone number and customer password, the system forced me into an "Aktivierungscode" (activation code) process, stating it would take 5 working days (presumably via postal mail). Since I am currently traveling abroad, I cannot receive any physical letters. There was no option to bypass this via SMS verification on the web.
2. Missing Wechselbonus: I explicitly selected the "Rufnummern-Mitnahme" option during my online order, and the porting from O2 was successful. However, I noticed that my CallYa account balance is only 0.01 €. The advertised 10 € Wechselbonus (porting bonus) is completely missing.

Since I cannot manage both numbers under one account and the bonus is missing, could a Moderator please check my background data, manually link this new CallYa contract to my existing profile, and credit the 10 € bonus to my number?

Thank you so much for your support!

[ttwa2011]

@afu 

This is a customer-helping-customer forum. Customer data cannot be accessed here.

Sorry, a few weeks ago, I was still able to do it exactly as described. Apparently, however, a change regarding the activation code has since been introduced for Callia customers as well.

As long as you are still traveling, I would log in via the app as described. You can then enter the activation code after your return home.

Try launching the app exactly as described. Is a plan currently active? If so, which one? 

Callya Allnet Flat S?

The Callya SIM card ordered online does not come with any initial credit of its own. If you currently have a remaining balance of €0.01, it suggests to me that a Callya Allnet Flat S plan might be active—and that the €10 "Wechselbonus" was applied to cover its cost.

Alternatively, you can contact the Callya team via WhatsApp (0172 2000 2299), for example.

[Mav1976]

Hi @afu,

VF changed the usability linking SIM-cards/eSIM to your MeinVodafone account. 

You need an activation code VF will send you via letterbox 

Here is a knowledge article by VF (but only in German) describes how you get an activation code. 

Scroll down until "So forderst du deinen Aktivierungscode an". Choose "Mobilfunk - Aktivierungscode anfordern"  and follow the next steps. In your case "CallYa".

It's better when you are login before.