Gigakombi not activated for the past 3 months

[shreyans]

Hi,

I bought a contract for my home internet using Vodafone Kabel and was expecting to see some discounts in my Cellular invoice, as well as a 9.99 € discount for the Mobile & Euro Flat rate in the Kabel invoice. It seems that no discounts have been applied.

Please help me at the earliest. 

Regards,

Shreyans

[MichaM]

Hi @shreyans,

When did you sign up for the internet contract?

The reason I'm asking: It may well take until the next but one invoice before you can see the discounts applied. On both invoices.

So, if you just received the first invoice after signing up and the discounts are missing, then the next invoice should include them.

If it still is missing, then the helpline team should be able to amend: 1212 or 0800-172-1212.

Regards

Micha

[shreyans]

Hi Micha,

As I mentioned in the title of this post, I signed up for Vodafone Kabel about 3 months ago, starting in September 2021. 

I haven't received any discounts in the invoices yet. I actually called that number about 6 weeks ago, where they promised me they would activate the discounts, but in the latest invoices, it's not there. 

I hope you can provide a resolution here as it's very hard to find someone who speaks English on phone support. 

Regards,

Shreyans

[Andre]

Hey shreyans,
in this case - feel free to send me a private message.

I need your mobilenumber / customerpassword & the customernumber / adress/ birthdate of the cable contract.

To send me a PM - please click on my name/avatar -> then the big red button on the right side " Sende eine private Nachricht"

Cheers,
Andre

[shreyans]

Dear Andre,

Thanks for your response. I have sent the requested details via PN.

Regards,

Shreyans