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Gigakobi registration
tanima
Netzwerkforscher
Netzwerkforscher

Hello @Vodafon 

I have received 7 registration emails for Gigakombi over the course of 3 months, I am not sure what is going on, initially @Andre  was helping me, but seem we continue receive this registration emails , inspite of  consenting it  all the time, on top of that still the offer is not activated.

Sorry to say it is leading to a terrible customer experience, I am bit frustrated now 😞

 

Thanks and Regards

Tanima

 

Edit @tanima moved to the correct board.

3 Antworten 3
Andre
Ex-Moderator:in
Ex-Moderator:in

Hey tanima,

I'm so sorry - it looks like my last private message did not get delivered.

I'll send you an update soonish.

My colleagues from the order department are trying to fix this . Its most likely a system issue.

Cheers,

Andre

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tanima
Netzwerkforscher
Netzwerkforscher

Hello @Vodafon @Andre 

I received the following SMS, not sure what that means (Translated).

 

Mobile and fixed-network contract. You will receive a retroactive credit of 203.49 euros. Sorry that this did not work out right away. Kind regards, Your Vodafone Team

 

Can you please explain what does retroactive credit means?

 

Thanks and Regards

Tanima

HeikeF
Ex-Moderator:in
Ex-Moderator:in

Hi tanima,

 

you are in touch with Andre. So he will answer your PNs as soon as possible.

 

Best regards

 

Heike

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