I moved to a new apartment a few months ago. Vodafone technicians came and inspected our apartment and they deemed it isn't possible to have wifi or DSL at our floor (3rd floor) because we have wooden steps and it is dangerous to drill due to safety issues. For that reason we wanted to cancel our contract from our previous house. Since the technician didn't report the problem back to vodafone, every time we write a letter to them to cancel our contracts, we get a response stating that there is no technical problem in your area therefore we can't cancel the contract. We tried talking to the vodafone centre in our city but they also were not useful as they could not do much. We have been paying the other house bill from the last 10 months. Has anyone had the same problem? If yes what was the solution. Please help!!
In general, the cables in the house are the responsibility of the house owner, the provider only is responsible up to the house connection point. You can try to contact support via the Twitter/X or Facebook contacts (in English) here: