Ceullular plan bill

[Keenan]

Good day,

I would like to know why I'm being charged 41.99€ instead of 31.99€ as agreed in my cell plan contract.

Thanks a lot in advance!

[MariaK]

Our customer support team will be happy to take a look.

We need personal information from you to do this.

Please contact us via our WhatsApp chat on 0172 1217212
 

[Keenan]

When I send you on WhatsApp I get this automated reply:
Hello, currently I am only able to answer questions in German language. Please try again in German.

[MariaK]

This only applies to our TOBi. Just keep writing and he will forward you to a member of staff. He will then answer you in English. 

[Keenan]

I'll try that. Thanks a lot!

[Keenan]

Hello again, the support on WhatsApp is refusing to speak to me in English.

[MariaK]

What did the support team write to you?