Canceling Contract

[Neuvalhes]

Hello Everybody,

Last Week I made a contract with vodafone GigaMobil Young L because I was not having good network with my previous number.

But I found out the problem is in the building where I live and not the network itself.

I tried to cancel the contract before the 14 days, but it tells me that I have to contact the support number, but I can't find someone who speaks in English. Any easier solution to cancel the contract before the 14 days mark?

Thank you for your attencion,

Best Regards,

Bruno Silva

[Peter_Co]

You can send an eMail to widerruf@vodafone.com or use the Retoure-Portal under www.vodafone.de/retoure - keep in mind that the right to do that is only valid for contracts signed online, via phone or at your home, not for contracts signed in a local store.

[Neuvalhes]

Thank you for your help. I did sign the contract online. 

I sent the email today. How long does it take to be terminated, usually?

[Peter_Co]

That I can’t tell you, sorry.