Frage
Antwort
Lösung
am 02.09.2024 16:22
Hello Everybody,
Last Week I made a contract with vodafone GigaMobil Young L because I was not having good network with my previous number.
But I found out the problem is in the building where I live and not the network itself.
I tried to cancel the contract before the 14 days, but it tells me that I have to contact the support number, but I can't find someone who speaks in English. Any easier solution to cancel the contract before the 14 days mark?
Thank you for your attencion,
Best Regards,
Bruno Silva
am 02.09.2024 23:36
You can send an eMail to widerruf@vodafone.com or use the Retoure-Portal under www.vodafone.de/retoure - keep in mind that the right to do that is only valid for contracts signed online, via phone or at your home, not for contracts signed in a local store.
am 03.09.2024 15:15
Thank you for your help. I did sign the contract online.
I sent the email today. How long does it take to be terminated, usually?
am 04.09.2024 11:33
That I can’t tell you, sorry.