Changing or canceling my contract
AmirAhmad
Smart-Analyzer
Smart-Analyzer

Hi there 
I was already a pre-paid mobile sim-cart and wanted to have contract instead of this
I was looking for the best plan (cheapest) but after signing my contract I found out that there is a contract special for under 28 
and I am under 28 but the sale agent didn't mention anything about it when I was asking him about contract plans 
Now that I know I could have a much cheaper contract I really want to cancel the current one. (I signed my contract today)

5 Antworten 5
Mav1976
SuperUser
SuperUser

Hi @AmirAhmad,

 

Where did you sign your contract? Online or in a VF shop?

on VF shop in person

AmirAhmad
Smart-Analyzer
Smart-Analyzer

Hi @Mav1976 
do you have any advice for me?

I’m afraid that you are stuck with that contract for 24 months.

Hi AmirAhmad,

 

unfortunately there is no legal option to withdraw from the contract if it was signed in the shop. However, you can try to ask the customer support if there is a opportunity to change. Contact the whatsapp service. Asking is always free.

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