False customer number

[Mo_Almahmood]

Hello
I moved to a new place, and  I received confirmation letter with a new customer number (kundenummer), with a request from Vodafone to register again since I should have a new contract and a new customer number.

I didn't receive the "contract/activation code" at my new address, so I tried to check it online.

I was asked to enter an activation code, but I don't have it yet on paper, so I asked the portal to send it to my email, but I keep getting a message that the customer number is not correct.

Any advice? 

[Stephan]

Hi Mo_Almahmood,

welcome to our Community.

I'm sure, we can help you with that. Please send me a private message with the following information:

your name

your address

date of birth

customer number

e-mail address

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

[Stephan]

Hi Mo_Almahmood,

thanks for your pm.

Due to your move you got a new customer number. For this new number I'll send you the activation code. You'll receive it via mail during the day.

Regards

Stephan