1

Frage

2

Antwort

3

Lösung

Cancel the contract - Cheating by Vodafone team in Ludwigshafen
Ramanji
Smart-Analyzer
Smart-Analyzer

Hi Team,

 
I got misguided by your team in Ludwigshafen , Germany 67061 -  I am already a customer of Vodafone with customer number (***); 
 
Vodafone team came to my house 10 days back and told me that I should upgrade the cable and router and for that they offer 6 months of free service; To which I clearly mentioned that I dont want to have new contract with new customer number ; They have promised me that my customer number will not be changed and its same contract but upgraded;
 
I got the router packet courier ( which I didnt even open, as the team said they will come and fix);
 
To my surprise - I got a letter from Vodafone today  , with new customer number ( ***)  and with wrong spelling of my name !  - This I felt like cheating intentionally by your vodafone team !
 
Now I have two contracts on my address below :  Please kindly cancel *** , I will return the router packet back via DHL)
 
 
4 Antworten 4
Thomas
Moderator:in
Moderator:in

Hi Ramanji,

 

we'll have to take a closer look at that. Please contact our support on Facebook or Twitter.

 

Regards

Thomas

Bewertet hilfreiche Beiträge mit Likes!

Hi Thomas ,

 

Thank you for your reply - May i know the Facebook support link here please - I tried calling the guy who cheated with the new contract - But no response from him!

 

Hi Thomas,

 

Request to please check the below contract numbers and cancel the new one!

 

Old and actual contract number with my name : xxx

 

New and with wrong spelling of my name :  xxx

 

EDIT: Customer numbers deleted

Stephan
Moderator:in
Moderator:in

Hi Ramanji,

 

please do not post your customer data in public. You can find our Facebook channel here.

 

Regards

Stephan

Bewertet hilfreiche Beiträge mit Likes!