Wrongly billed

[Mahak311]

Hello Experts,

I have cancelled my contract last year and it must  be over by 22-01-22.  (Cancellation confirmation screenshot attached). However I am being charged from 22-01 till 31-01 which is not correct (bill screenshot attached).

Please do upadte the bill and refund the ammount as this contract is no more valid and I am already in process of sending the Router back.

Best

Mahak

EDIT: @Mahak311 attachment deleted due to privacy protection

[Mahak311]

@Stephan  Thanks for deleting the attachments.

I am bit worried that if this will not be resoved asap I will get another bill for Next month. Please suggest if any further action required from my side

[Stephan]

Hi Mahak311,

ssually the invoices are created for a full running month.

If a cancellation takes effect before the end of the month, the fees will be refunded from the cancellation date.

But the termination itself was clearly confirmed to 22 January 2022?

Regards

Stephan