Wrong Invoicing

[FelixAntick]

Hello Team,

I jus checked my accoiunt online and see that a very high invoice being generated on 7-June for my account. The number is Invoice ***

Can you please explain me the why such high invoice is being sent for this month , and how to stop the sepa payment for the same as it cannot be honoured by my bank.

Thanks,

Felix 

Edit: Invoice number removed, data protection

[FelixAntick]

Hi Tram,

My question is can you deposit the extra amount back in my bank ? 

I had informed you well before the invoice was generated, however you couldn't do anything. I hope you can help me now atlrast by transferring back the extra amount that you took

Thanks,

Felix 

[FelixAntick]

Hi Team,

awaiting response on my concern. 

thanks,

felix

[Nancy]

Hello FelixAntick,

sorry for the wait, you have to be a little patient. We will answer the threads chronologically.

Don't worry, the credit is not forgotten. It will be credited and charged to your customer account with the next billing run.

Best regards

Nancy

[FelixAntick]

Hello Team,

Can you please confirm when will the extra amount deducted will be re-credited in my bank account ?

Its been over a month this communication has been going on...yet nothing is happening. 

Thanks,

Felix 

[Stephan]

Hi FelixAntick,

the credit amount will be re-transferred to you bank account during the next week.

Regards

Stephan