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Frage

2

Antwort

3

Lösung

Unknown new order (English)
Shasije
Smart-Analyzer
Smart-Analyzer

Hello,

I've been Vodafone customer since September, using cable internet. Yesterday I received an email with a contract about a new Red Internet & Phone 50 Cable order, which I never placed! How is this even possible when I never spoke to any vodafone representative (I don't even speak German) nor have I visited vodafone.de until today?

Can someone please help clarify how did this new order appear and cancel it before it goes any further?

 

Best Regards,

Dusko

1 Akzeptierte Lösung

Akzeptierte Lösungen
Ida
Moderator:in
Moderator:in

Hi Shasije

I just checked it, the order has been cancelled. I'm sorry for the inconvenience 😞

Best regards
Ida

 

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Lösung in ursprünglichem Beitrag anzeigen

8 Antworten 8
Lars
Moderator:in
Moderator:in

Hello Dusko,

 

which German state do you come from? Is there a new customer number on the confirmation or is it your known customer number?

 

Best regards

Lars

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Shasije
Smart-Analyzer
Smart-Analyzer

Hi Lars,

 

Thank you for your response. I live in Hessen and the new confirmation is under my exisiting customer number.

Best Regards,

Dusko 

R4mona
Moderator:in
Moderator:in

Hey Shasije,
 

welcome to our community.

 

Let's look at your concerns together. Please send me a private message with the following data: Customer number, name, address, date of birth, state and current cell phone number.

 

Please let me know here as soon as the message is out. Then we will see together what kind of order it is.

 

Kind regards

R4mona
 

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Thank you R4mona! Private message sent.

 

Kind Regards,

Dusko

Ida
Moderator:in
Moderator:in

Hi Shasije

Unfortunately, no PM has reached us. Please try again.

Best regards
Ida

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Shasije
Smart-Analyzer
Smart-Analyzer

Thanks Ida - I've just PM'd you.

Ida
Moderator:in
Moderator:in

Hi Shasije

I just checked it, the order has been cancelled. I'm sorry for the inconvenience 😞

Best regards
Ida

 

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Shasije
Smart-Analyzer
Smart-Analyzer

Thank you for your help!