Unknown new order (English)

[Shasije]

Hello,

I've been Vodafone customer since September, using cable internet. Yesterday I received an email with a contract about a new Red Internet & Phone 50 Cable order, which I never placed! How is this even possible when I never spoke to any vodafone representative (I don't even speak German) nor have I visited vodafone.de until today?

Can someone please help clarify how did this new order appear and cancel it before it goes any further?

Best Regards,

Dusko

[Lars]

Hello Dusko,

which German state do you come from? Is there a new customer number on the confirmation or is it your known customer number?

Best regards

Lars

[Shasije]

Hi Lars,

Thank you for your response. I live in Hessen and the new confirmation is under my exisiting customer number.

Best Regards,

Dusko 

[R4mona]

Hey Shasije,
 

welcome to our community.

Let's look at your concerns together. Please send me a private message with the following data: Customer number, name, address, date of birth, state and current cell phone number.

Please let me know here as soon as the message is out. Then we will see together what kind of order it is.

Kind regards

R4mona
 

[Shasije]

Thank you R4mona! Private message sent.

Kind Regards,

Dusko

[Ida]

Hi Shasije

Unfortunately, no PM has reached us. Please try again.

Best regards
Ida

[Shasije]

Thanks Ida - I've just PM'd you.

[Ida · Accepted solution]

Hi Shasije

I just checked it, the order has been cancelled. I'm sorry for the inconvenience 😞

Best regards
Ida

[Shasije]

Thank you for your help!