Tariff change and cancellation of Sicherheitspaket

[SriPen]

Hi,

I have been using 'Red Internet & Phone 500 Cable' plan for almost 3 years now. I see that we have better contracts now, for much cheaper price. I would like to change my contract. What is the procedure to do so?
My current plan also include Sicherheitspaket for €3,99 per month. I would like to cancel that as well. 

Best Regards,

Pendyala

[Stephan]

Hi SriPen,

welcome to our Community.

Let's see, what we can do for you. Please send me a private message with the following information:

your name

your address

date of birth

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

[SriPen]

Hi Stephan,

I have shared the requested details by private message. 

thank you

[Lars]

Hi SriPen,

I have initiated the cancellation for the security package. You will soon receive written confirmation with the cancellation date.

You write in the PM that you have ordered a new contract. I can't find anything about this in the system and it doesn't work. Your existing contract is not automatically terminated when you order a new one.

You are welcome to change your current tariff. For example, to the Red Internet & Phone1000 Cable. This also costs 49.99 euros and the first 3 months only 39.99 euros. Would that be a tariff for you?

Best regards

Lars

[SriPen]

Hi Lars,

thanks for the help with Security Package.

Regarding upgrade of package, I'd like to go for the option shared by you. Please let me know the steps for this. 

Also, I have already applied for a new contract and now I am looking for an option to cancel it. At present it is pending for me to schedule an appointment with the technician. 

Many Thanks

[Tina]

Hello SriPen,

on the address there is no other contract for yours. Do you have the new customer number for me?

Best regards

Tina

[SriPen]

Hi Tina,

I have this Order Confirmation number I recieved after placing the order - ***

Would this be helpful

Best regards,

Srinivas Pendyala

Edit: @SriPen order number removed.

[SriPen]

This is the kundennummer from the mail I received today - XXX

Edit: @SriPen Please do not post customer data publicly.

[Michi]

Hi @SriPen ,

we have sent you several text messages to make an appointment. So far, you have not responded to any of these text messages and there is therefore still no connection date.

The last time we asked you to choose a date was on 09.02.2021. Please look at this SMS again and follow the instructions via the link. Thank you very much.

Best regards,

Michi

[SriPen]

Hi, 

I got to know that I cannot switch to a new contract as I already have an active Vodafone contract. Hence I am requesting to cancel this new contract.