Frage
Antwort
Lösung
am 14.06.2022 15:47
Good Afternoon;
We just relocated to Stuttgart 1.5 month ago with my wife and tomorrow about to move to our new place. We applied for internet connection; we got the router.
Now my question would be; how I can know that when exactly the technician will come to connect modem? Or how long does it take? We do not speak German and I came this far by using google translate. In one of the many mails; it says " probably" on 13.06 and I guess it is just something like "hopefully'. So the question here is actually; what is the timeline behind this 'probably"? (Serious question) I mean a few days; weeks; months?
Cause we both work remote and using hotspot ruined us entirely financially and mentally, so this internet is quite urgent. Any advise to how to speed up?
All help is quite appreciated.
Sorry If i posted in a wrong thread; this page did not provide translation unfortunately.
Regards
am 15.06.2022 18:16
In most cases, there is no need for a technician to come by. However, I can check your customer account to see if there is an order for a technician.
Can you please send me a PN with the following information:
Customer number
Name of the contract holder
Date of birth
Street + house number
postcode + city
State
Many greetings,
Maria