No confirmation received.

[LZ2]

I signed a "bestellbestätigung" in a Vodafone stand locate in MediaMarkt on 20/12/2021, and received the Red Internet & Phone cable device on 22/12/2021. BUT still I haven't received any email confirmation that my contract is activated or not. Simply the device doesn't work. 

[Torsten]

Which federal state do you live in?

[LZ2]

i am in Düsseldorf. Thanks

[Torsten]

Then you are a customer of Vodafone West / ex-Unitymedia. The order confirmation is actually always sent by post about a week after the cable router has been dispatched. However, there may be delays due to the holidays.

[Chr1ssy]

Hi LZ2,

did you received the contract information yet?

Many greetings

Chr1ssy

[LZ2-2 · Accepted solution]

Thank you! I did receive it by post on later 24th!  

[Torsten]

Thank you for your feedback signal. With that I close the article here. A happy new year for you and your family.