am 02.08.2021 14:50
Hello,
When I moved I've tried to contract Vodafone Kable but I was told that only DSL was available. Vodafone told me I could use the DSL for 3 months and after that cable would be available so Vodafone would send a new router and switch my contract automatically.
A few days later I've received a cable router (yes, cable, not DSL). 3 months later I've received another cable router and I was told the connection would change. A few months later I've noticed I was being charged twice. I then sent the cancellation letter to the previous contract which I received the message that was canceled (I also can see it as canceled in my vodafone dashboard). A few more months passed but I just noticed Vodafone is still charging addional values that I assume is related to this old contract. Could someone please help me to understand why I am being charged multiple times every month?
am 03.08.2021 10:28
Hi ofreitasdela,
can you tell me which German state you are from?
Best regards
Lars
am 04.08.2021 05:17
Hi Lars, thanks for the reply.
I live in Berlin.
am 04.08.2021 11:59
Hi ofreitasdela,
ok, can you tell me if the debits are all from Vodafone Deutschland GmbH or also from Vodafone GmbH? Is the cable customer number visible in the purpose of use?
Best regards
Lars
09.08.2021 13:25 - bearbeitet 09.08.2021 13:27
Hi Lars,
One debit contains my customer the month and my customer number. Example:
07/2021 K-NO. XXXXXXXXXX Ihre Rechnung online bei www.vodafone.de/meinkabel
This is from Vodafone Deutschland GmbH
The other just has a big number. Example:
0000XXXXXXXXXX 000XXXXXXXXXX Vodafone sagt vielen Dank
This is from Vodafone GmbH
am 10.08.2021 14:37
Hi ofreitasdela,
the 2nd bill is apparently DSL or mobile. Do you have any contracts there as well?
Regards
Thomas
am 11.08.2021 14:34
Hi Thomas, no I only have a single contract with Vodafone: the cable connection. How can I solve this issue?
am 12.08.2021 08:21
Hi ofreitasdela,
it must first be clarified what kind of contract is involved. You have not received a SIM card or other documents from us?
Regards
Thomas
am 13.08.2021 11:23
Hi Thomas,
When I moved Vodafone told me Kable was not available on my building at the moment but that would be available after 3 months. They offered a temporary DSL connection that would be updated to a Kable connection after 3 months with no additional costs. I accepted but when they sent the equipament was a Kable router. I start using the 200Mbps plan and after 3 months they sent another Kable router with instructions to send back the old one.
After sometime I've noticed I was being charged twice, for 2 different Kable contracts (both 200Mbps plan) so I sent a letter to cancel the one not being used. I've received the confirmation and on Vodafone site I see the plan was canceled. Now I do not know why I am still being charged a second value.
I've never received any SIM card, any DSL equipament or letter about a DSL connection. The only contract I have ever had with Vodafone was for Internet Kable. On "MeinVodafone" site I only see 2 contracts:
am 13.08.2021 12:29
Hi ofreitasdela,
please send me all the data from the 2nd booking in a private message and then report back here in the post.
Regards
Thomas