Moving to a new address and Umzugservice is not working for me

[ApostolosK]

Hi All, 

In February I am moving to a new apartment. I would like to keep my contract with Vodafone and have the services transferred to my new address. I have used the online Umzugservice but I am getting the message attached. I cannot find an English speaking number to call (my German is not really great). Can someone help me please? 

[Nancy]

Hello ApostolosK,

I’ve taken care of it, and my colleagues in the removal department are fixing it.

Best regards

Nancy

[ApostolosK]

Thank you so much @Nancy as well as everyone who got involved in this and apologies for any inconvenience.

Apostolos 

[Torsten]

Since the solution was marked here, I'll lock it now. If you have any questions or concerns again, just start a new thread in the correct board.